Legal
Terms & Conditions
This page is maintained by Stratus Cloud Protect to explain the rules and expectations for using our service. It is not legal advice. If you need tailored guidance, please consult a qualified legal professional.
1. Accepting these terms
By signing up, using our website, or subscribing to a plan, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the service.
2. Service description
Stratus Cloud Protect provides managed cybersecurity subscriptions for South African homes and businesses. Specific protections, devices, and vendor integrations depend on the plan you choose and the information you provide during onboarding. We reserve the right to update features as the service improves.
3. Accounts and eligibility
You must provide accurate information when creating an account. You are responsible for keeping your login credentials safe and for all activity that happens under your account. You must be legally able to enter into a contract in South Africa to subscribe.
4. Subscription and billing
Subscriptions are billed in advance on a monthly basis unless otherwise agreed. Payments are processed through our payment partner. You may cancel or change your plan through the customer portal. Refunds are handled at our discretion and in line with applicable consumer law.
5. Acceptable use
You agree not to misuse the service, interfere with other users, reverse-engineer our systems, or use the service for unlawful purposes. We may suspend or terminate access if these rules are violated.
6. Limitations of liability
We provide our service on a reasonable-efforts basis and do not guarantee that every threat will be blocked or that you will never experience a security incident. Cybersecurity is a shared responsibility: you must also follow recommended practices, keep devices updated, and report suspicious activity promptly. Our liability is limited to the maximum extent permitted by South African law.
7. Changes to the service or terms
We may update these terms or change features from time to time. We will post material changes here and, where appropriate, notify you by email or in the app. Continued use of the service after changes means you accept the revised terms.
8. Contact
Questions about these terms can be sent to security@stratuscloud.co.za.